Frequently Asked Questions (FAQ)

1. Shipping & Delivery

• Where do you ship?
  
  
  We currently ship to physical addresses and PO Boxes within the United States only. We do not offer international shipping at this time.
  
  
• How long will it take to get my order?
  
  
  Orders are processed within 1 business day. Transit time takes 2–4 business days. Total estimated delivery time is 3–5 business days.
  
  
• How much does shipping cost?
  
  
  We offer Free Standard Shipping on all U.S. orders with no minimum purchase required.
  
  
• How can I track my order?
  
  
  Once your package ships, you will receive an automated email containing a tracking number to follow your package in real-time.
  
  

2. Orders & Cancellations

• What is your daily order cut-off time?
  
  
  Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM ET or on weekends/holidays begin processing the next business day.
  
  
• Can I change or cancel my order after placing it?
  
  
  Because we process orders within 1 business day, please contact us immediately at support@dovza.store or (315) 260-8886 if you need to make changes. Once an order has entered processing or dispatched, it cannot be canceled.
  
  

3. Payments & Billing

• What payment methods do you accept?
  
  
  We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay).
  
  
• What currency am I charged in?
  
  
  All prices are listed and processed in U.S. Dollars (USD).
  
  
• Is my payment security guaranteed?
  
  
  Yes. All transactions are processed using end-to-end SSL encryption adhering to PCI-DSS security standards. We do not store your full card details.
  
  

4. Support & Issues

• What if my package arrives damaged or tracking says delivered but I don't have it?
  
  
  Please contact customer support at support@dovza.store within 7 days of the marked delivery date so we can investigate the issue directly with the carrier.
  
  
• How do I contact customer support?
  
  
  • Email: support@dovza.store
    
    
  • Phone: (315) 260-8886
    
    
  • Address: Dovza, 26 Zelmer St, Buffalo, NY 14211, United States
    
    
  • Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)